Reference

How vt99 Handles Your Personal Information

Your account details, payment records, and device activity are handled with care on vt99. Access to this platform and the scope of data processing depends on your local law and eligible regions — read this policy to understand exactly what we collect and why.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Rights, Clearly StatedBangladesh-Focused Policy
vt99 How vt99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at vt99. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected with password hashing and session tokens. Suspicious login attempts trigger a verification step before access is granted, keeping your wallet and history safe.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage non-essential cookies through your browser settings at any time.

Data Retention

Active account data is held while your account remains open. After closure, we retain records only for the period required by applicable financial and legal obligations, then delete them.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or request deletion where permitted. Submit requests via live chat or email with your account reference.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. Responses are handled in the order received during support hours.

Live Chat Open the chat window from your account dashboard. Our support team handles data and privacy queries alongside general account help.
Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record.
Account Settings Some data corrections — like updating your contact number or wallet details — can be made directly inside your account settings without contacting support.

Privacy Policy Questions Answered

Real questions about how your data works on vt99 — answered directly.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged to secure your account and prevent fraud.

Transaction data is shared only with the payment processor handling your transfer — bKash, Nagad, or Rocket — and only the details needed to complete or verify that specific transaction.

Account identity data is kept while your account is active and for a defined period after closure. Transaction logs are retained for the duration required under applicable financial record-keeping rules.

Yes. Submit a data access request through live chat or email, including your registered account details. We will locate your record and respond during normal support hours.

Contact support via live chat or email with a deletion request and your account reference. Deletion is carried out where permitted — some records must be kept under legal obligations before removal.

Access to vt99 and the legal basis for processing your data depends on your local law and eligible regions. If you are in Bangladesh, review whether use of this platform is permitted under laws applicable to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.